Service Server is a web based customer service software. Use it to set up a customer service and support web site. Your customers can come to the web site to search the Knowledge Base for information or solutions to their problems. They can also submit service requests to you. Customer service representatives come to the web site to enter new service requests, check their work assignments and respond to service requests. Service managers come to the web site to monitor and manage the service operation.
Service management
Professional service providers such as IT service providers can use the system to keep track of service work orders, assign technicians to site visits, record billable hours and generate billing report to export to QuickBooks.
Email integration
Service Server integrates with your email system. It provides customizable email notification upon submission, assignment, closing of a service request. It can also receive service requests submitted by email. You can set up an email account such as support@yourcompany.com for Service Server. Customers can send requests to this email address. Service Server imports them in to the database as if they were submitted via the web interface.
Advanced features
Service Server provides many other advanced features. Its customizable Issue Escalator automatically escalates High Priority service requests if they are not closed within certain time Frame. Its customizable Due Date Reminder sends reminders to service staff by email before the due date of the service requests.
Scripting language and development tool
Service Server is not an ordinary web based customer service and support software. It comes with a web server, a server side scripting language, a development studio and the source code for every web page. All these make it easy to set up and allow you to make any customization you can imagine.
